Introduction

Welcome to our new online support centre page!

This page was designed for you to help you find important information relevant to your online studies quickly.

Please take some time to find your way around the website and find out where to find information useful for you. In case you need information that goes beyond what is delivered here, please feel free to contact your Student Support using chat support, which is the red speech bubble in the right bottom corner of this page. You can also contact the Teaching Assistant (TA) on your module if you are already enrolled.

What to expect

How Will You Learn

We provide you with access to a wide range of study materials to ensure that you enjoy a truly interactive and comprehensive learning experience. Click the link for an overview of the educational tools we provide, but please refer to the programme specifications for detailed information on the specific course content and features provided.

What to Expect in the First Term: A Guide for New Students

Your first task is to become familiar with all the materials on this website.
On the official start date of the term, you will receive an email from InterActive with a link to access your first module(s). You will also see the module appear on your dashboard in Canvas, InterActive's online platform.
Start studying! Follow the sections of your module in sequential order. Each module has a teacher that will give you feedback on your work. You can send the teacher a message in Canvas if you need academic guidance.
Take note of the Teaching Assistant (TA) for your module. This person works in Student Support & Administration and is there to guide you. Message the TA at any time and you will get a response in 72 hours maximum.
Submit your assignments or take your exams by the due date. Remember, there are consequences if you fail to submit or if you miss a deadline.

Student Code of Expectations

As a student of InterActive, you commit to the following Student Code of Expectations:

A willingness to participate actively in the intellectual environment, sharing responsibility for your development as an independent learner.
That you make the most of the opportunities for academic and personal development.
That you become an active member of our learning community, participating in discussions and completing your coursework.
That you submit your work on time and ensure that it is your own
That you remain informed by using information that we provide you, such as handbooks and timetables.
A willingness to reflect on your academic progress, seeking advice and support where necessary and keeping us informed of any circumstances that might affect your ability to perform at your best.

Key Contacts

It can be difficult to know whom to contact if you need assistance when learning online. We all need a little help at times, so InterActive would like to encourage you to contact us if you ever find yourself in need of some additional guidance.

If you have a question about your coursework or need clarity on core module content, your teacher will be happy to help you with all aspects of your academic journey. You can connect with your teacher via Canvas messenger.

If your question is about a non-academic matter, such as checking a deadline or making sure you know which module to study next, please contact a TA. A Teaching Assistant is assigned to each one of your modules and is there to make sure you have all the information you need to succeed in your module. TAs are also available via Canvas messenger.

Finally, you can always utilise the Intercom chat system to connect directly with Student Support. To access Intercom, click on the chat bubble in the right-hand corner of the screen on the Canvas platform or on this page. Your query will be answered within 2 business days.

We trust that these methods of contact are enough to ensure your success. Simply reaching out for help is often the most difficult step - but once you do, we are sure you'll find the answers and resolutions you have sought.

Good luck, and we look forward to helping you!

Support Centre